Privacy Policy play8 – Your Data Protection

1 Introduction

Play8 ("we", "Platform") respects the privacy of every individual who uses our services. This Privacy Policy explains in detail how we collect, process, store and protect your personal information when you use the website, mobile app and all services provided by the play8 platform.

This policy applies to all users of the play8 platform, including unregistered visitors, registered members, and anyone who interacts with play8 content or services in any way. We encourage you to read this document carefully to fully understand our privacy practices.

This Privacy Policy is built in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and adheres to all applicable personal data protection laws in force in Malaysia.

2 Data We Collect

Play8 collects various types of personal information depending on how you interact with our platform. The following are the main categories of data we collect:

Information You Provide Directly

• Registration information: Full name, identification card number, date of birth, phone number, email address, and password.
• Profile information: Username, language preferences, and personal account settings.
• Identity verification documents (KYC): Copies of identity card, passport, utility bills or other documents for verification purposes.
• Financial information: Bank account number, bank name, and payment method details used for deposits and withdrawals.

Information Collected Automatically

• Technical data: IP address, device type, operating system, browser type and version.
• Usage data: Pages visited, session duration, clicks, and in-platform interactions.
• Gaming data: Betting history, wins, losses and transaction records within the platform.
• Location data: General location information based on IP address for geographic compliance purposes.

3 How We Use Your Data

Play8 only uses your personal data for lawful and legitimate purposes. The following are the primary purposes for which your data is used:

• Account management: Creating, managing, and maintaining your member account on the play8 platform.
• Identity verification: Processing KYC checks to ensure platform security and legal compliance.
• Transaction processing: Processing deposits, withdrawals, and all financial transactions in your account.
• Platform security: Detecting and preventing fraud, hacking, system abuse, and illegal activities.
• Customer support: Responding to inquiries, complaints, and technical support requests from members.
• Service communications: Sending important notifications related to your account, security, and transactions.
• Marketing: Sending promotional information, bonuses, and special offers — only with your consent.
• Product improvement: Analyzing usage patterns to improve the platform experience and features.
• Legal compliance: Fulfilling legal obligations and requirements from relevant authorities.

4 Data Sharing with Third Parties

Play8 does not sell, rent or disclose member personal information to third parties for their own marketing purposes. However, we may share your data in the following limited circumstances:

Trusted Service Providers

We work with carefully selected third-party service providers to help operate our platform, including payment processing providers, identity verification services, cloud infrastructure providers, and customer support systems. All these providers are contractually bound to protect your data and use it only for the purposes we specify.

Legal Requirements

Play8 may disclose your personal information to government authorities, law enforcement agencies or regulatory bodies when required to do so by law, court order or valid legal process.

Fraud Prevention

In cases of suspected fraud, money laundering, or other illegal activities, play8 reserves the right to share relevant information with the appropriate authorities or industry partners to safeguard the security of the platform and all its users.

5 Data Security

The security of your personal data is play8's top priority. We implement multiple layers of technical and operational protection to keep your data safe at all times:

• Data encryption in transit: All communications between your device and play8's servers are secured using 256-bit TLS/SSL protocols.
• Data encryption at rest: Sensitive data stored on our servers, including financial information, is encrypted using the latest industry-standard encryption.
• Strict access control: Only authorised play8 staff may access member personal data, and only to the extent necessary to perform their duties.
• Continuous monitoring: play8's security systems are actively monitored 24/7 to detect any suspicious activity or intrusion attempts.
• Regular security audits: play8 conducts regular security assessments and testing by independent experts to identify and address any vulnerabilities.
• Two-factor authentication (2FA): Two-factor authentication is available for all member accounts as an added layer of protection.

While we take all reasonable precautions, no system can be guaranteed 100% secure. You also play an important role in keeping your account safe by using a strong password and not sharing your login credentials with anyone.

6 Cookies & Tracking Technologies

Play8 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled.
• Performance Cookies: Helping us understand how users interact with the platform for service improvement purposes.
• Functional Cookies: Saving your preferences such as language and display settings for a more personalized experience.
• Marketing Cookies: Used to deliver relevant promotions and offers — with your consent only.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the play8 platform.

7 Your Rights Regarding Personal Data

As a play8 member based in Malaysia, you have the following rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA):

To exercise any of the above rights, please contact the play8 data protection team via our official email. We will process your request within 30 business days.

8 Data Retention Period

Play8 retains member personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law.

• Active account data: Retained for as long as your account is active and for a reasonable period thereafter for the purposes of complaints or claims.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysia's financial and tax legal requirements.
• KYC Records: Retained for a minimum of 5 years following account closure or termination of the business relationship.
• Support communication logs: Retained for 2 years for reference and service improvement purposes.
• Marketing data: Retained until you withdraw consent or request deletion.

Upon expiry of the retention period, your personal data will be securely deleted or anonymised in accordance with play8's standard procedures.

9 Children's Privacy

The play8 platform is exclusively for individuals who are of age 18 years and above only. We do not knowingly collect, process or store any personal information from individuals under 18 years of age.

If we discover that we have collected personal data from an individual under 18 years of age without verified parental or guardian consent, we will take immediate steps to delete that data and close the account in question.

10 Third-Party Links & Services

The play8 platform may contain links or integrations with third-party services such as payment providers and support platforms. Please note that the play8 Privacy Policy applies only to the play8 platform.

When you access third-party services through our platform, their privacy practices are governed by their respective privacy policies. We encourage you to read the privacy policy of each third-party service you use alongside the play8 platform.

Play8 is not responsible for the privacy practices or content of such third-party websites or services. Use of third-party services is at your own risk.

11 Changes to the Privacy Policy

Play8 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements or platform improvements. Every update will be posted on this page along with the new effective date.

For material and significant changes, we will notify members via in-app notifications or email at least 14 days before the changes take effect. Continued use of the play8 platform after the effective date constitutes your acceptance of the latest version of the Privacy Policy.

We encourage you to review this page periodically to stay up to date on how we protect your privacy.

12 Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or your personal data, the play8 data protection team is ready to assist you.

We are committed to responding to all privacy-related inquiries within a reasonable timeframe and ensuring your rights as a member are fully respected.

For requests related to your personal data rights such as access, correction or deletion, please include your full name, registered phone number and request details in the email to expedite the review process.